Resell My Flight: Privacy Policy

1. Introduction

This Privacy Policy aims to inform users of the website www.resellmyflight.com about how their personal data is collected, used, and protected.

The website is operated by:

Sunshine Consultancy LLC 7901 4th Street North, ST. PETERSBURG, FL 33702, USA
EIN: 61-2167328
Email: contact@resellmyflight.com

ResellMyFlight is committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

2. Data Collected

As part of the use of the website, we may collect the following data:

2.1 Data provided directly

First and last name
Email address
Phone number (if applicable)
Flight ticket information:
- Airline
- Flight number
- Booking reference (PNR)
- Ticket number (e-ticket)
Submitted documents:
- Flight ticket
- ID document (if requested)
- Signed authorization

2.2 Data collected automatically

IP address
Browsing data
Cookies (see dedicated section)

3. Purpose of Processing

Data is collected for the following purposes:

Analysis of the ticket and eligibility
Contacting airlines
Attempting to recover value (potential buyback or taxes)
Customer relationship management
Sending emails related to case follow-up
Service improvement
Fraud prevention

4. Legal Basis

Processing is based on:

Performance of a contract: handling requests related to the ticket
Consent: for certain communications (e.g. newsletter)
Legitimate interest: service improvement and fraud prevention

5. Data Sharing

Data may be shared with:

Airlines (only within the scope of the authorization)
Technical service providers (hosting, email, e-signature)
Partners (e.g. compensation solutions such as AirHelp, where relevant)

Data is never sold to third parties.

6. International Transfers

Data may be transferred outside the European Union, particularly to the United States.

In such cases, we ensure that appropriate safeguards are in place (e.g. standard contractual clauses).

7. Data Retention

Data is retained:

For the duration necessary to process the case
For up to 5 years for evidentiary purposes
Marketing data is retained until consent is withdrawn

8. Data Security

We implement technical and organizational measures to protect data:

Secure access
Protected storage
Restricted internal access

9. User Rights

In accordance with the GDPR, you have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction
Right to object
Right to data portability

You may exercise these rights at:

contact@resellmyflight.com

You also have the right to lodge a complaint with a supervisory authority (e.g. CNIL).

10. Cookies

The website uses cookies to:

Improve user experience
Measure audience
Ensure proper website functionality

A consent banner allows users to manage their preferences.

11. Electronic Signature and Authorization

As part of our services, an electronic authorization may be collected.

The signature may be completed via:

An electronic signature solution
Or an internal system (digital handwritten signature)

This document is retained for legal and evidentiary purposes.

12. No Guarantee of Outcome

ResellMyFlight operates under a best-efforts obligation.

Data is used to carry out procedures without any guarantee of success regarding:

Ticket buyback
Tax refund

13. Changes

This Privacy Policy may be modified at any time.

The applicable version is the one published on the website at the time of consultation.