Terms of Use

1. Service Provider

The website www.resellmyflight.com is operated by:

ResellMyFlight provides a service assisting users in attempting to recover value from unused airline tickets, including:

• negotiation attempts with airlines
• recovery of airport taxes and refundable charges

2. Purpose

These Terms of Use define the conditions under which users may access and use the services offered on the website.

3. Acceptance of Terms

By using the website, the user fully accepts these Terms of Use.

The user acknowledges having read them prior to using the service.

4. Description of the Service

ResellMyFlight acts as a technical and administrative intermediary. The service includes:

• analysis of the submitted ticket
• contacting airlines
• handling administrative procedures
• tracking the user's case

5. Nature of the Commitment

ResellMyFlight operates under a best-efforts obligation. This means that:

6. No Affiliation with Airlines

ResellMyFlight:

• is not affiliated with any airline
• does not act on behalf of airlines
• has no specific right to resell or modify tickets

7. Authorization (Mandate)

The user may be required to sign an authorization allowing ResellMyFlight to:

• act on their behalf with airlines
• carry out necessary procedures
• recover any refundable amounts

8. User Obligations

The user agrees to:

• provide accurate and complete information
• be the rightful holder of the ticket or duly authorized
• not have already requested a refund for the same ticket
• not initiate parallel procedures without informing ResellMyFlight

9. Pricing

10. Payment

In case of recovery:

• funds may be received by ResellMyFlight or directly by the user
• if funds are received directly by the user, the user agrees to pay the applicable commission

11. Limitation of Liability

ResellMyFlight shall not be held liable for:

• airline refusal
• absence of refund
• processing delays
• errors in user-provided information
• decisions made independently by airlines

12. Intellectual Property

The website, its content, text, visuals, and technologies are protected by intellectual property laws. Any unauthorized reproduction is prohibited.

13. Personal Data

Personal data is processed in accordance with the Privacy Policy available on the website.

14. Suspension or Refusal of Service

ResellMyFlight reserves the right to refuse or suspend a case in case of:

• inaccurate information
• suspected fraud
• breach of these Terms

15. Termination

The user may request closure of their case at any time.

16. Governing Law

These Terms are governed by the laws applicable to the company's registered office.

In the event of a dispute, an amicable resolution will be sought first.

17. Contact

contact@resellmyflight.com

18. Premium Digital Guides

In addition to its core services, ResellMyFlight also offers premium paid digital guides, accessible directly through the website.

These guides are designed to provide users with:

• practical and up-to-date information
• detailed methods to carry out certain procedures (including the recovery of airport taxes)
• scripts and guidance to facilitate communication with airlines

18.1 Nature of the Service

The guides provided constitute informational and educational content only.

ResellMyFlight does not intervene in their use and provides no personalized assistance in connection with these products.

The user is solely responsible for:

• carrying out the procedures
• communicating with airlines
• monitoring their request

18.2 No Guarantee of Results

The user acknowledges that:

• the guides do not guarantee any specific outcome
• the success of any procedure depends on external factors (airline policies, fare conditions, individual circumstances, etc.)
• ResellMyFlight cannot be held liable in case of refusal or absence of reimbursement

18.3 Purchase Conditions

The digital guides:

• are offered at the price indicated at the time of purchase (including EUR5 where applicable)
• are provided as digital content with immediate access
• are considered final and non-refundable purchases, in accordance with applicable regulations governing digital content

18.4 Intellectual Property

The guides are protected by intellectual property laws.

Any reproduction, resale, distribution, or sharing, in whole or in part, without prior authorization from ResellMyFlight is strictly prohibited.

18.5 Independence of Services

The digital guides constitute a separate offering from the assistance services described in these Terms.

Users are free to:

• use the guides independently
• or use the assistance service provided by ResellMyFlight